Issue Description
Tech support scams impersonate Microsoft or security companies to gain access or payment.
Common Causes
- Fake phone calls
- Browser hijacks
- Fear-based pop-ups
Step-by-Step Solution
Step 1: Recognize the Scam
- Microsoft never calls users
- No real alert demands payment
Step 2: Shut Down the Scam Session
- Disconnect internet
- Restart PC
- Do NOT call displayed numbers
Step 3: Remove Changes
- Uninstall unknown software
- Scan with Microsoft Defender Offline
Step 4: Secure the System
- Change all passwords
- Check bank statements
Explore Further
- Report scams to Microsoft
Prevention & Best Practices
Educate all users in the household.