Issue Description
You forgot your PIN, pattern, or password and cannot unlock the phone.
Common Causes
- Forgotten credentials
- Multiple failed attempts locking the device
Step-by-Step Solution
Step 1: Use Google Find My Device (If Enabled)
- Visit google.com/find
- Sign in with the same Google account
- Select device → Erase device
- Phone will reset (data erased)
Step 2: Factory Reset via Recovery Mode
- Power OFF phone
- Press Power + Volume Up
- Select Wipe data/factory reset
Step 3: Sign In with Google Account
- Required after reset due to Factory Reset Protection (FRP)
Explore Further
- Recover data from cloud backups
Prevention & Best Practices
Use biometric unlock alongside PIN.