Issue Description
Scammers impersonate Microsoft support through phone calls, emails, or pop-ups to steal money or gain access.
Common Causes
- Caller ID spoofing
- Fake email domains
- Fear-based messaging
Step-by-Step Solution
Step 1: Recognize the Scam
- Microsoft never calls users unsolicited
- Microsoft never asks for passwords or payment
Step 2: Verify the Source
- Check email sender domain (must end in @microsoft.com)
- Do not trust phone numbers in pop-ups
Step 3: Stop Interaction Immediately
- Hang up the call
- Close browser using Alt + F4
- Disconnect internet temporarily if needed
Step 4: Scan the PC
- Open Windows Security → Virus & threat protection
- Run Full scan, then Offline scan
Explore Further
- Report scam to Microsoft
Prevention & Best Practices
Teach users that urgency = scam.