Issue Description
Scammers trick users into installing remote access tools to steal data or money.
Common Causes
- Fake support calls
- Social engineering
- User-installed remote tools
Step-by-Step Solution
Step 1: Uninstall Remote Access Tools
- Open Settings → Apps → Installed apps
- Uninstall AnyDesk, TeamViewer, UltraViewer (if not needed)
Step 2: Disable Remote Desktop
- Open Settings → System → Remote Desktop
- Toggle Remote Desktop OFF
Step 3: Restrict Firewall Access
- Open Windows Security → Firewall & network protection
- Block inbound remote access apps
Step 4: Change Account Passwords
- Change Windows and email passwords immediately
Explore Further
- Enable Network Level Authentication
Prevention & Best Practices
Never grant remote access to unsolicited callers.